123 lines
14 KiB
HTML
123 lines
14 KiB
HTML
<?xml version="1.0" encoding="utf-8"?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
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<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" MadCap:lastBlockDepth="6" MadCap:lastHeight="94" MadCap:lastWidth="853" MadCap:disableMasterStylesheet="true" MadCap:tocPath="Connection Troubleshooting" MadCap:InPreviewMode="false" MadCap:PreloadImages="false" MadCap:RuntimeFileType="Topic" MadCap:TargetType="WebHelp" lang="en-us" xml:lang="en-us" MadCap:PathToHelpSystem="../../" MadCap:HelpSystemFileName="Default.xml" MadCap:SearchType="Stem">
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<head><title>Run/Identify Test</title>
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<link href="../SkinSupport/MadCap.css" rel="stylesheet" />
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<link href="../Resources/Stylesheets/BSE_Help.css" rel="stylesheet" />
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<script src="../SkinSupport/MadCapAll.js">
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<body>
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<div class="MCBreadcrumbsBox_0"><span class="MCBreadcrumbsPrefix">You are here: </span><a class="MCBreadcrumbsLink" href="TFAQ.htm">Connection Troubleshooting</a><span class="MCBreadcrumbsDivider"> > </span><span class="MCBreadcrumbs">Run/Identify Test</span>
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</div>
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<h1>Run/Identify Test</h1>
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<p class="PlainText">This page will help you troubleshoot problems found after trying the Run/Identify test to verify the programming connection between your computer and BASIC Stamp. You should have already tried the common quick fixes and the Run/Identify test.</p>
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<div class="MCDropDown">
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<div class="MCDropDownHead_0"><a class="MCDropDownHotSpot_0" href="javascript:void(0);" id="MCDropDownHotSpot_3311062465_0" onclick="FMCDropDown( this ); return false;"><img style="border: none;margin-right: 2px;" src="../SkinSupport/DropDownClosed.gif" MadCap:altsrc="../SkinSupport/DropDownOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/DropDownOpen.gif' ); }" class="MCDropDownIcon" />The Common Quick Fixes</a>
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</div>
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<div class="MCDropDownBody" id="MCDropDownBody_3311062465_0" style="display: none;">
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<ul>
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<li class="Checklist" value="1"><span class="MCExpanding"><a href="javascript:void(0);" class="MCExpandingHead_0" onclick="FMCExpand( this ); return false;">Loose connections<img style="border: none;margin-left: 5px;" src="../SkinSupport/ExpandingClosed.gif" MadCap:altsrc="../SkinSupport/ExpandingOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/ExpandingOpen.gif' ); }" class="MCExpandingIcon" /></a><span class="MCExpandingBody" style="display: none;">: Double-check the connections between your computer and your programming cable, the Parallax USB to Serial Adapter if you are using one, and the development board.</span></span>
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</li>
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<li class="Checklist" value="2"><span class="MCExpanding"><a href="javascript:void(0);" class="MCExpandingHead_0" onclick="FMCExpand( this ); return false;">Misconnected BASIC Stamp<img style="border: none;margin-left: 5px;" src="../SkinSupport/ExpandingClosed.gif" MadCap:altsrc="../SkinSupport/ExpandingOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/ExpandingOpen.gif' ); }" class="MCExpandingIcon" /></a><span class="MCExpandingBody" style="display: none;">: If you are using a Board of Education, double-check how to <span class="MCPopup"><a href="javascript:void(0);" MadCap:src="InsertBS2popup.htm" onclick="FMCPopup( event, this ); return false;" class="MCXref_0" alt="Open in popup window" title="Open in popup window">Insert the BASIC Stamp module</a></span> in its socket.</span></span>
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</li>
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<li class="Checklist" value="3"><span class="MCExpanding"><a href="javascript:void(0);" class="MCExpandingHead_0" onclick="FMCExpand( this ); return false;">No power<img style="border: none;margin-left: 5px;" src="../SkinSupport/ExpandingClosed.gif" MadCap:altsrc="../SkinSupport/ExpandingOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/ExpandingOpen.gif' ); }" class="MCExpandingIcon" /></a><span class="MCExpandingBody" style="display: none;">: double-check the power supply that you have connected to your board. (See <a href="PowerSupplies.htm" target="" title="Open "Power Supplies" in popup window" alt="Open "Power Supplies" in popup window" class="MCXref_0">Power Supplies</a> for options). If your board has a power switch, make sure it is switched on and the power indicator is lit. If you are using a 9V battery, try a fresh one. If you are using a battery pack, make sure the batteries are all inserted into the pack correctly; try fresh batteries. If you are using a wall-mount supply, make sure the wall outlet is not turned off at a wall switch. If you have a voltmeter, use it to measure the voltage supplied by the battery pack or wall-mount to rule out defective power supply hardware.</span></span>
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</li>
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<li class="Checklist" value="4"><span class="MCExpanding"><a href="javascript:void(0);" class="MCExpandingHead_0" onclick="FMCExpand( this ); return false;">Software version<img style="border: none;margin-left: 5px;" src="../SkinSupport/ExpandingClosed.gif" MadCap:altsrc="../SkinSupport/ExpandingOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/ExpandingOpen.gif' ); }" class="MCExpandingIcon" /></a><span class="MCExpandingBody" style="display: none;">: Make sure you are using the latest version of the BASIC Stamp Editor Software. You may check for a later version at <a href="http://www.parallax.com/basicstampsoftware" target="_blank" title="Open website in new window" alt="Open website in new window">www.parallax.com/basicstampsoftware</a>.</span></span>
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</li>
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<li class="Checklist" value="5"><span class="MCExpanding"><a href="javascript:void(0);" class="MCExpandingHead_0" onclick="FMCExpand( this ); return false;">USB drivers<img style="border: none;margin-left: 5px;" src="../SkinSupport/ExpandingClosed.gif" MadCap:altsrc="../SkinSupport/ExpandingOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/ExpandingOpen.gif' ); }" class="MCExpandingIcon" /></a><span class="MCExpandingBody" style="display: none;">: If you are using a Parallax USB connection, you may need to update your USB drivers. See the <a href="USBdrivers.htm" target="" title="" alt="" class="MCXref_0">USB Drivers</a> page for help.</span></span>
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</li>
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<li class="Checklist" value="6"><span class="MCExpanding"><a href="javascript:void(0);" class="MCExpandingHead_0" onclick="FMCExpand( this ); return false;">USB ports freeze after disconnecting from USB 3.0 port: <img style="border: none;margin-left: 5px;" src="../SkinSupport/ExpandingClosed.gif" MadCap:altsrc="../SkinSupport/ExpandingOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/ExpandingOpen.gif' ); }" class="MCExpandingIcon" /></a><span class="MCExpandingBody" style="display: none;">USB 2.0 ports are recommended for BASIC Stamp boards. On some computers, the internal USB hub will freeze when disconnecting a USB 2.0 device from a USB 3.0 port. This may cause all USB ports on the computer to become unresponsive, requiring a reboot of the computer to remedy the situation. System updates from your computer manufacturer may correct the problem.USB 3.0 ports can sometimes be identified by a blue tab inside the socket.<br /><img src="../Resources/Images/USB_3_258x115.jpg" title="USB 3.0 ports have a blue tab inside." alt="USB 3.0 ports have a blue tab inside." style="padding-top: 5px;width: 258;height: 115;" /></span></span>
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</li>
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<li class="Checklist" value="7">
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<p><span class="MCExpanding"><a href="javascript:void(0);" class="MCExpandingHead_0" onclick="FMCExpand( this ); return false;">Beware of non-Parallax USB to Serial Adapters<img style="border: none;margin-left: 5px;" src="../SkinSupport/ExpandingClosed.gif" MadCap:altsrc="../SkinSupport/ExpandingOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/ExpandingOpen.gif' ); }" class="MCExpandingIcon" /></a><span class="MCExpandingBody" style="display: none;">: Not every brand of USB to Serial Adapter supports the timing precision needed for BASIC Stamp programming. Some known-incompatible brands are Belkin and Gigaware. Keyspan #USA19-HS is known to be compatible. You can order an inexpensive Parallax USB to Serial Adapter (#28030) from <a href="http://www.parallax.com/" target="_blank" title="Open website in new window" alt="Open website in new window">www.parallax.com</a>.</span></span>
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</p>
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</li>
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</ul>
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</div>
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</div>
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<p> </p>
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<div class="MCDropDown">
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<div class="MCDropDownHead_0"><a class="MCDropDownHotSpot_0" href="javascript:void(0);" id="MCDropDownHotSpot_3311062465_1" onclick="FMCDropDown( this ); return false;"><img style="border: none;margin-right: 2px;" src="../SkinSupport/DropDownClosed.gif" MadCap:altsrc="../SkinSupport/DropDownOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/DropDownOpen.gif' ); }" class="MCDropDownIcon" />The Run/Identify Test Procedure</a>
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</div>
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<div class="MCDropDownBody" id="MCDropDownBody_3311062465_1" style="display: none;">
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<ul>
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<li class="Checklist" value="1">To make sure your BASIC Stamp module can communicate with your computer, click the Run menu, then select Identify.</li>
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</ul>
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<p>
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<img src="../Resources/Images/RunID.png" />
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</p>
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<ul>
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<li class="Checklist" value="1">Or, you can use the ID icon on the toolbar:</li>
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</ul>
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<p>
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<img src="../Resources/Images/IDbutton.png" />
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</p>
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<p class="PlainText">An identification window will appear similar to the one shown here. This example shows that a BASIC Stamp 2 has been detected on COM5.</p>
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<p>
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<img src="../Resources/Images/BS2onCOM5.png" />
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</p>
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<ul>
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<li class="Checklist" value="1">Check the Identification window to make sure your BASIC Stamp module has been detected on one of the COM ports. If it has been detected, then you are ready to program your BASIC Stamp. </li>
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</ul>
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</div>
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</div>
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<p> </p>
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<h2>It Passed the Run/Identify Test but Still Won't Program Reliably</h2>
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<ul>
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<li class="Checklist" value="1">If your USB-connected BASIC Stamp is detected and you see Yes in both columns, but can program only intermittently or get a "No BASIC Stamps Found" or a hardware/communication failure message, try adjusting the <a href="LatencyTimer.htm" target="" title="" alt="" class="MCXref_0">Latency Timer Settings</a>.</li>
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</ul>
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<p class="PlainText"> </p>
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<h2>It Failed the Run/Identify Test</h2>
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<p class="PlainText">If the Run/Identify test DID NOT find your BASIC Stamp on any COM port, the message that appeared can help diagnose connection problems.</p>
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<ul>
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<li class="Checklist" value="1">Click on a message (below) to go to its troubleshooting page.</li>
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</ul>
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<h3><a href="NoDeviceType.htm" target="" title="" alt="" class="MCXref_0">No Device Type </a>
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</h3>
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<p><a href="NoDeviceType.htm" title="Go to "No Device Type" page" alt="Go to "No Device Type" page"><img src="../Resources/Images/IDnoDevice.png" /></a>
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</p>
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<h3><a href="NoPortsFound.htm" target="" title="" alt="" class="MCXref_0">No Usable Serial Ports Found</a>
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</h3>
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<p><a href="NoPortsFound.htm" title="Go to "No Usable Ports Found" page" alt="Go to "No Usable Ports Found" page"><img src="../Resources/Images/NoSerialPorts.png" /></a>
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</p>
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<h3><a href="PortInUse.htm" target="" title="" alt="" class="MCXref_0">Can't open port; in use</a>
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</h3>
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<p><a href="PortInUse.htm" title="Go to the "Can't open port; in use" page" alt="Go to the "Can't open port; in use" page"><img src="../Resources/Images/CantOpenPort.png" /></a>
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</p>
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<h3><a href="InvalidPort.htm" target="" title="" alt="" class="MCXref_0">Invalid Port</a>
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</h3>
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<p><a href="InvalidPort.htm" title="Go to "Invalid Port" page" alt="Go to "Invalid Port" page"><img src="../Resources/Images/IDinvalidPort.png" /></a>
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</p>
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<p> </p>
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<div class="Col2">
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<div class="MasterFoot">
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<p MadCap:conditions="BSEconditions.BSEWebHelp (Primary)-INCLUDE"><a href="../HomeTopics/HomePage.htm">Go to Welcome page</a>
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</p>
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</div>
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</div>
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<div class="Col2">
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<div class="MasterFoot">
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<p style="text-align: right;"><span class="ContactInfoProjectName">BASIC Stamp Help</span> <![CDATA[ ]]><span class="ContactInfoVersion#">Version 2.5.4</span> <![CDATA[ ]]></p>
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<p style="text-align: right;">Copyright © <span class="ContactInfoCompanyName">Parallax Inc.</span></p>
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<p style="text-align: right;"><span class="SystemShortDate">8/8/2012</span>
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</p>
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