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pbi-ide/help/BasicStampHelp/Content/FAQTopics/NoPortsFound.htm

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<head><title>No Usable Serial Ports Found</title>
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<h1>No Usable Serial Ports Found</h1>
<p class="PlainText">If you see the error message shown below, the ports may have been excluded from the BASIC Stamp Editor's search, or the ports may have been disabled in your computer's Device Manager. You can check for both situations following the instructions below.</p>
<p>
<img src="../Resources/Images/NoSerialPorts.png" />
</p>
<h2>The ports may have been excluded from the BASIC Stamp Editor's search </h2>
<p class="PlainText">(See the <a href="SerialPortSearch.htm" target="" title="" alt="" class="MCXref_0">Serial Port Search List</a> page for complete details about this feature.) </p>
<ul style="list-style-type: circle;">
<li class="Checklist" value="1">Click the Edit Ports button </li>
</ul>
<p class="PlainTextIndent">
<img src="../Resources/Images/EditPortsButton.png" />
</p>
<ul style="list-style-type: circle;">
<li class="Checklist" value="1"> Look for "<i>Communications Port</i>" or "<i>USB&#160;Serial Port</i>" in italics, with a "Yes" in the Present column. Ports that are present but have been excluded from the BASIC Stamp Editor's Serial Port Search List will appear in italics in the list. (Note that Bluetooth communications ports are excluded by default.) </li>
<li class="Checklist" value="2">Right-click that port and select "Re-Include Port" and then click Accept.</li>
</ul>
<p class="PlainTextIndent">
<img src="../Resources/Images/ReIncludePort.png" />
</p>
<h2>The port may have been disabled in your computer's Device Manager</h2>
<ul style="list-style-type: circle;">
<li class="Checklist" value="1">Right click the port in your computer's Ports list (it will be labeled "Communications Port" with a serial connection, or "USB Serial Port"&#160;with a USB&#160;connection)</li>
<li class="Checklist" value="2">Click Enable.</li>
</ul>
<p class="PlainTextIndent">
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<div class="MCDropDownHead_0"><a class="MCDropDownHotSpot_0" href="javascript:void(0);" id="MCDropDownHotSpot_2011693069_0" onclick="FMCDropDown( this ); return false;"><img style="border: none;margin-right: 2px;" src="../SkinSupport/DropDownClosed.gif" MadCap:altsrc="../SkinSupport/DropDownOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/DropDownOpen.gif' ); }" class="MCDropDownIcon" />Finding your Ports List in your computer's Device Manager</a>
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<ul style="list-style-type: circle;">
<li value="1"><span class="MCExpanding"><a href="javascript:void(0);" class="MCExpandingHead_0" onclick="FMCExpand( this ); return false;">Windows 2K<img style="border: none;margin-left: 5px;" src="../SkinSupport/ExpandingClosed.gif" MadCap:altsrc="../SkinSupport/ExpandingOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/ExpandingOpen.gif' ); }" class="MCExpandingIcon" /></a><span class="MCExpandingBody" style="display: none;">: Start Menu &gt; Settings &gt; Control Panel &gt; System &gt; click Hardware Tab &gt; Device Manager... &gt; expand Ports (COM &amp;&#160;LPT)</span></span>
</li>
<li value="2"><span class="MCExpanding"><a href="javascript:void(0);" class="MCExpandingHead_0" onclick="FMCExpand( this ); return false;">Windows XP<img style="border: none;margin-left: 5px;" src="../SkinSupport/ExpandingClosed.gif" MadCap:altsrc="../SkinSupport/ExpandingOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/ExpandingOpen.gif' ); }" class="MCExpandingIcon" /></a><span class="MCExpandingBody" style="display: none;">: Start Menu &gt; right-click My Computer &gt; Properties &gt; click Hardware Tab &gt; Device Manager &gt; expand Ports (COM &amp;&#160;LPT)</span></span>
</li>
<li value="3"><span class="MCExpanding"><a href="javascript:void(0);" class="MCExpandingHead_0" onclick="FMCExpand( this ); return false;">Windows Vista or Windows 7<img style="border: none;margin-left: 5px;" src="../SkinSupport/ExpandingClosed.gif" MadCap:altsrc="../SkinSupport/ExpandingOpen.gif" onload="if ( typeof( FMCPreloadImage ) == 'function' ) { FMCPreloadImage( '../SkinSupport/ExpandingOpen.gif' ); }" class="MCExpandingIcon" /></a><span class="MCExpandingBody" style="display: none;">: Start Menu (Windows icon) &gt; right-click Computer &gt; Properties &gt; Device Manager (left pane) &gt; expand Ports (COM &amp;&#160;LPT)</span></span>
</li>
</ul>
</div>
</div>
</p>
<p>&#160;</p>
<p class="PlainTextIndent">
<img src="../Resources/Images/EnablePort.png" />
</p>
<h2>If the error persists...</h2>
<ul>
<li class="Checklist" value="1">If this did not help, <a href="../HomeTopics/Resources.htm#Contact_Parallax" target="" title="" alt="" class="MCXref_0">Contact Parallax</a> Tech Support for assistance.</li>
</ul>
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<p style="text-align: right;"><span class="ContactInfoProjectName">BASIC Stamp Help</span> <![CDATA[ ]]><span class="ContactInfoVersion#">Version 2.5.4</span> <![CDATA[ ]]></p>
<p style="text-align: right;">Copyright ©&#160;<span class="ContactInfoCompanyName">Parallax Inc.</span></p>
<p style="text-align: right;"><span class="SystemShortDate">8/8/2012</span>
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